Appalling service From Telkom stuff including their back office management.

<p>I have been a customer with Telkom from the time 8.ta was launched and since I have never experienced such dismal Service till I took on more products with them. Last year October I took out a mobile contract with them through the istore, I provided them with all the necessary documents including my recent bank statement as it is a requirement but to my dismay none of the information I provided was used when came time to debit my account instead a previous account which I used for a data contract I still had on a month to month was used which obviously caused the Debit order to be rejected as I no longer leave too much funds in that account and was due to change my banking details also for that contract in the following month to avoid having to make funds available separately for that data contract. So as per my agreed date of debit I noticed that both Debit orders never went through and immediately the following day I called to enquire what could have happened as it was odd that the old debit order did not go through as per usual on my other account nor did the new contract on my recent account number was debited either, only to find that whoever took my records to process the new contract linked the two contracts under one account without my consent even despite me having provided my new banking details causing the debit order to be dishonoured, angry as I was I made sure that the situation gets remedied and immediately made and eft payment and I was told by the agent that I will be charged for the dishonoured debit order which of course I refused since it was not my error that whoever took my details did not do their job but in anyway the following month I was billed and the amount of R136 was charged as the agent said despite having him put a note for back office to reverse the amount. It became such a process and I do not know how many calls, visits to the store and agents I had to speak to in a period of 2-3 months to finally get assisted and have the amount which I ended up paying for the dishonoured debit to be credited back to me never mind my credit record at ITC which ofcourse they said they can't assist with. So today here I am again months later I am struggling to have them pay me back an amount of R597 for a contract which I cancelled sometime in January which was already on a month to month as the contract period ended the previous year. Went into the store filled the cancellation form with Joseph at the woodlands store and I was told the contract will be cancelled after the specified period and I will seize to receive the services for that contract and obviously no debits should be going through after that either but as per usual *********** stuff at cancellation failed to process my cancellation clearly because I was still being debited R199 for a period of 3 months even though I was no longer using the services, so now since May I have been running around to the store also making calls to the call centre and each time I get the same story, "someone at the back office should give u a call" I have spoken to even the managers on the floor by the name of Tony Venter as well as Percy whose surname I cannot recall but till today nothing has been done about my case whereas I'm still being debited without fail for the other contracts I still have with them. So clearly Telkom has a problem when it comes to paying back its customers but for them to get their own money from u it's easy. I am beyond peeved By this network provider and would not recommend anyone taking any of their services and I also do not intend on continuing my client/ service provider relationship with them once I'm done with the 3contracts I still have running with them. It's clear I am not considered as a valued customer so I would rather take my money where my contribution will be considered and where I will be treated like I matter.</p>