Appalling Service from Telkom Sales Department

I am absolutely appalled by the service received from the Telkom sales department. I submitted an application for a new device on the 14th of November 2018. I had to call a number of times before I could get information with regards to the progress of my application. Finally on the 29th (15 DAYS LATER), I received an sms that my mobile device application has been approved and a debit will go off from my account. The very next day, the debit went off (30th November 2018). Thereafter, I called on the 3rd of December to find out on the process considering the funds went off. I was informed that the device will soon be dispatched and I should receive it soon. To date, I have not received any correspondence from Telkom. Every time I call, I am told the case is with the back-office that is supposedly uncontactable.

Considering it is December holidays and leave is soon to be effected, it is a HUGE inconvenience having to wait for something that one is not even sure they will eventually receive. I am utterly disappointed because no one has answers for me, but when the time came to debit, you guys did not even wait for 24hours from when my application was approved to take money from my account.

Can this be sorted out as soon as possible, or else I will take my business elsewhere.