Appalling Service from Telkom Mobile

Being a prepaid customer on Telkom Mobile is a waste of time! I own two Telkom Mobile sim-cards with them. Bought airtime and loaded it into one sim card, instead of the other I wanted recharged. Have since spent TWO FULL MONTHS asking Telkom Mobile to transfer the airtime for me. Even went as far as calling their customer care FOUR times every 2nd week, to instead get my money back, as the airtime hasn't been used. They refuse to help me or keep me updated on the status of my logged complaint. So annoyed!