Appalling Service from Telkom Ferndale

After a month of waiting for my product and the agent promising to deliver the device to my workplace. I had to then follow up again only to be advised that I will have to make a plan to collect my product. I find this customer service appalling and the worst experience with Telkom thus far and the worst part is that no one even cares as though they are doing us a favor and there no repacutions for this unprofessional conduct.