Appalling service from Telkom

I went into store 2 months back to do a change of ownership on my Telkom account as the account holder had passed away. I submitted all documentation, including the change of ownership form and got told that a consultant would contact me to process the order. I received no phone call from Telkom, I would assume that you would phone a customer more than once if you do not get through to them the first time, however, nothing came out of it. I then received two invoices under my name, but I've just called their services department and got told that they cannot process anything as the account holder has not been changed. So happy to have changed service providers, this is terrible service from Telkom considering that their packages aren't at all cost effective.