Appalling Service from Telkom

I must say, you don’t even deserve this one star rating, your customer services is appalling to say the least. How can you say to tell your customer that is none of their business when you make a mistake that affects them. affects me.

Then we to speak to your Agents over the phone who are nothing but RUDE, no Empathy no Team leaders to speak too, if you want to speak to management guess what you will have to wait for 24hrs and if they still don't call, don’t worry, we will load another request for you and you must wait another 24hrs.

I spoke to Ncamisile Majola, 30/06/2025 @15h33 very rude and should not be dealing with customer, please tell her she does not own Telkom,

She said her manager will Mandy Tule will call me back, let’s wait and see.

I upgraded my phone and was told it will be delivered on Friday which I did not receive, I then called Friday afternoon only to be told that it will only be delivered on Monday as it was only collected on Friday, Monday comes guess what nothing. I then call only to be told by Ncamisie who is very rude that my order was cancelled and when I ask why it was cancelled and who cancelled it. She told me it’s back office and they don’t need to tell me that is was cancelled, wow really. When I demanded to know why it was cancelled, she says they loaded it incorrectly and will reactivate the order and ask them to process it again as this was their mistake, what gets to me is that, had I not called as per Ncamisile attitude, they did not have to tell me even thou it’s their mistake, she only said I will reactivate and you will have to wait again, like really not apologetic at all and this was Telkom’s error.

I feel she is lying as everything was done correct, I even approved the bank mandate for the new debit order amount, she is hiding the real reason why this was cancelled.