Appalling service from Telkom

I have been unable to use my mobile date as well as my Telkom router for more than a month. I have logged a call for my query with Telkom and have also done several follow ups at their branches, but no one has gotten back to me. What frustrates me even more is that the i am being billed for services that i am not using.

Please can a get assistance on this matter.

Patricia Khumalo