Appalling service from Telkom

I'm lodging this enquiry against Telkom on behalf of my father-in-law, who is 87 years old. He received a call from Telkom in July 2019 in which he was informed that his current Telkom landline package would be switched to a Smart Voice Plan. This was confirmed in a letter form Telkom to him dated 15 July 2019.

After numerous calls to Telkom (to many to count), numerous visits to Telkom shops by him, his daughters and myself, to date he has not received any equipment (wi-fi enabled telephone, router etc) to be able to start utilizing this service.

I spoke to Telkom sales on two occasions this week alone, on Monday 7 October a lady by the name of Nomphumelelo at Telkom sales promised that a senior person would contact me to sort out this problem - it never happened. On Thursday. 10 October I followed up with another lady, Sheita at Telkom sales who promised that a senior person would phone me in two to three hours - nothing happened.

We have explored all possible enquiry avenues with Telkom, there is just no commitment to service from this help. It's been almost three months from date of Telkom's letter and still the service has not been rendered. This is appalling service. Please help in sorting this out.

My father in law's identity number is ***. Hs house Telkom line number is *** and his cell number is ***. My cell number is ***. Either one of us can be contacted to sort out this issue.