Appalling Service from Telkom

What an appalling service I received from Telkom today!!!!! Telkom has decided to suspend my account because I “owe” them whereas they have debited my account on the 15th. Today it’s the 22nd this information is not updated on their system so my services got cut off yesterday without any notification.

I decide to call them in the evening when I finally realize that it’s not that data problem I have,my line is suspended, the first agent Michell tells me yes she can see the debit order went through however there’s nothing she can do from her side, her system can’t update the information only the collection department can do so...then she tells me their turnaround time is 24 hrs after complaining about waiting for another day with no phone service she tells me it will be sorted out this morning after 8am. After 10 this morning I call them again another agent Tshediso tells me there’s nothing he can do but has escalated this to collections department and confirms that collections dept is working today they will definitely assist. it will take 5hrs to be sorted. And also tells me Michell didn’t escalate my complain. After 7hrs I call them again obviously my service are still suspended by this time, I then speak to another agent Kamo who tells me there’s nothing she can do from her side and I should wait for Monday when Collections dept is in the office then I ask her why are they(agents) giving me different information. She tells me again there’s nothing she can do from her side but to wait till Monday. Now Telkom have debited my account 7 days ago and their agents are telling me to wait for 3 days with no service...I got frustrated and asked Kamo to speak to her supervisor she puts me on hold and I never reached the supervisor until the call was cut off. I call them again now for the 4th time I get to speak to Nonhlanhla who put me on hold and eventually got cut off again! So disappointed with Telkom service, how badly I was treated by their agents who kept lying to me obviously was given different stories. It’s not like I owe Telkom all I wanted was my line to be open they got their money 7 days ago....! Why should I stay 72 hrs with no phone service. What’s worse is that we leave other service providers thinking Telkom is the best...it’s actually worse!