Appalling service from Telkom

I app**** for a landline to be installed at my premises on the 20 October 2018. I received an sms with my order number and an email address should I require assistance. A technician came out about to my place a week or so after the sms notification only to tell me that something on the pole was damaged and he needed to escalate it. Today is the 27 November 2018 and I have not heard back from anyone at Telkom. I have sent numerous emails to the address that was smsed to me and not one reply to date. I have tried numerous times to contact the call centre and the hold music can go on and on. My last call took about 30mins and still no one picked up the call. I have been twice to the Telkom store in the mall where I live and the guy at the store has emailed my query twice and still no one has contacted me. Is this the type of service South Africans must be treated with? We are forced as citizens to use these *********** organisations because we have no competition with other providers. The reason why things work in first world countries is because citizens have choice and can go to various suppliers who give them the service they deserve. Telkom is a joke and I wish we had another service provider in this country.