Appalling service from Telkom

******* SERVICE FROM TELKOM!!! On March 17th I phoned Telkom's 10213 number to upgrade my home Wi Fi to their R599 package, which includes unlimited Telkom to Telkom landline calls. Uncapped 4 Mbps Wi Fi with a free Router. After umpteen phone calls over almost a 2 month period, we finally have our uncapped Wi Fi (I hope, as we have never received any documentation via e-mail or other, with the new agreement). However, we are STILL waiting for our new router. We have phoned 10213, 10210 etc AGAIN, NUMEROUS times, only to be told that there were no routers in stock, or best yet, we would receive the router within 3-5 working days. It's now nearly 3 months since we initially upgraded our Wi Fi and still no router. What am I supposed to do now??? I am completely at my wits end. Everytime I phone Telkom and ask to speak to a Supervisor, the Agent simply refuses to put me through to a Supervisor. I have also resorted to making contact with Telkom on Facebook and have sent them messages on Messenger almost weekly and all I get from Telkom, is that they are looking into the issue. I am so disgusted with Telkom. Don't know where to turn to now. Please help. Lleanne Webb