Appalling Service from TELKOM

Calling the Telkom customer service is a night mare in itself .But I don't want to get into that . I have been calling telkom numerous times to complain about the drop in connection with my internet speed. Every time the same thing gets done.They simply just reset the ports, thats it no apology whatsoever for the breakdown.For a few hours after calling them, the connection will be fine.after that the same thing just happens again ,the connection drops again. Then i have to go through that painful experience again of having to call their technical department again.I have called telkom 9 times to report the drop in connection but nothing gets done.When i called today to ask what the progress of the fault is that i logged 2 weeks ago ,then i was told that a technician has not been assigned to it.At this point i was just lost for words..At the moment I'm getting speeds of a 2mb line as opposed to the 10mb line that i"m paying for.Paying for a service that i'm not getting.Whats the point in committing to provide a service if you not gonna deliver on it. Starting to regret why i joined telkom.