Appalling service from SIBUSISO MAPHUMULO

Telkom's service is absolutely unmatched when it comes to dissatisfaction!

Purchased All Network Minutes this morning which didn't work at all. Contacted the call centre 3 times and my issue was not resolved. Instead, I was told that these ALL NETWORK minutes only work on MTN, CellC and Vodacom calls and not landlines or any other service providers.

I asked for a refund so that I can rather just use that airtime for calls, I was informed that they don't process refunds and that I must rather just make a call to these mobile networks mentioned above.

When I asked to speak to a Supervisor or Team Leader, the gentleman put me on hold for about 20min before I finally went through to SIBUSISO MAPHUMULO who basically reiterated the same thing in an EXTREMELY CONDESCENDING MANNER. When I called him out on this he arrogantly said that that is how he speaks and he cannot help it.

Absolutely disgusted by the way this was handled and I will definitely be porting to a different service provider