Appalling Service from management

My mum went to Telkom at Mall of the South to renew her cell fone contract. The service that she received was appalling from management. The agent that tried to assist was pleasant and eager to help but the so called manager Sbusiso is a lazy, rude, arrogant person who needs to learn what customer service is about. He refused for to release the fone to my mum after all the checks and balances were done. He sat in office at the back the store and refused to come out and explain his actions. What he fails to realize is that we the customers pay his salary. Does Telkom employ managers that are afraid to deal with public and who can't justify their actions. This is not the first time complaint that I heard about the manager in this store. If Telkom does not hire competent managers, their clientele will definitely shrink. After been with Telkom for a number of years, my mom now took out a contract with MTN and she got a new fone within the hour of her contract been approved. Telkom can thank Sbusiso for loosing yet another client to their competitors.