Appalling service from Canal Walk Telkom Direct

<p>On the 8th of June I went to Telkom Direct Canal walk and app**** for a R469 package deal that included a B315 LTE router as well as a mifi LTE router on a 20GB package. I filled in my application forms and submitted all the supporting docs required. The person who had assisted me (Raeesah Jacobs) had provided me with her contact number and email address and promised to contact me within a few days. 2 weeks later I still had not heard anything about my application so I tried to call Raeesah but the number she gave me never seemed to be available. She also never responded to my emails so I had to drive ALL the way to canal walk again to find out what was going on. Once there I realised my application wasn’t even on the system because the LTE mifi routers weren’t in stock yet – NB when I did the application I SPECIFICALLY asked her if they were in stock and she said yes. Anyway I went home disappointed and after she promised to get back to me as soon as the stock was in. 2 weeks later I went back in store again after no word and repeated unsuccessful attempts to call her. I was assisted by another person since she was not in and he informed me my application was still not on the system and he could not find my papers at the back- his exact words were “she probably took them home with her” (which I believe is a serious security breach because all my personal information and back statements are there!). He informed me the LTE mifi router was indeed in stock and emailed her to make sure she processes the application. I was livid and sent her a very angry email which she FINALLY responded to and told me it was now the B315 routers that were out of stock! You can imagine my frustration after a month of this. Anyway 2 days later she finally did the application and I got an sms saying it was being attended to. 2 weeks later again I still have nothing and went back to Telkom only to find out from another assistant that she hadn’t attached my documents when she did the application so my case had been closed and had to be reopened again when I went to ask. I AM SO VERY ANNOYED by such appalling service from not only this individual but Telkom as a whole! After all this I am still waiting to hear the outcome of my application! At least have the decency to update me on what is going on with my application and deliver my order because im tired of driving to that canal walk shop. Honestly such service when Im not even a customer yet??? And what is the point of giving contact details when your phone is never available??</p>