Appalling Service from Call Centre Agents and technicians

<p>I have been trying to move my ADSL line and have had very little joy from Telkom call centre agents. I app**** to have my line moved on online (as you are encouraged to, as per their promotion) and my online order was canceled for no reason. Then I called the call centre, had to escalate the matter to Linda, who is meant to be a supervisor and I received no further correspondence regarding a new date for an appointment with the technician. I then had to call the call centre again, and had a technician arrive at my premises that afternoon, with no appointment. I then had to call the centre to arrange another date, and it has now been moved again to a later date. I then spoke to Wishalin, who is meant to be a supervisor and he was completely unhelpful and uninterested in solving my query. Nobody at the call centre takes any accountability for resolving customer queries. There is inadequate communication with customers and there is clearly an ineffective process when liasing with technicians to ensure that customers are serviced adequately. This is my worst customer experience ever... Six weeks later and I still do not have an adsl line, which I pay for monthly!!</p>