Appalling service for line installation post-sales follow up and attitude

<p>I app**** for a Telkom line 3 months ago for ADSL. I heard nothing from Telkom since then. I phoned numerous times and each time was on-hold for over 10 minutes. You can only phone during working hours (since they are closed after hours) which is a huge inconvenience to any customer to be waiting this long during their working hours. I am a doctor and cannot afford this amount of time waiting on the phone for Telkom's bad service. I phoned today (after waiting on hold for 15 minutes) and spoke to Lindiwe. She had a terrible attitude and didn't even apologize (since it turns out that the sales agent in store I initially spoke to only took down my details and nothing else). She also was a despondent and uninformative sales person. Placing the order took in excess of 20 minutes (of my Telkom airtime). She finally agreed to phone me back. For those looking for a fibre line I recommend VUMATEL who have great service and prices- unfortunately not available in my specific area but please take a look at them before you have to resort to Telkom.</p>