Appalling service ever

I have had endless problems with Telkom from day 1, I've had to deal with *********** consultants including a manager from their call centre who does not know the difference between megabytes and gigabytes. 1. My first contract, opened sometime in January and asked that that it be a top up contract as I was taking it out for my young brother, that was not done and I had to pay huge amounts. 2. I asked that my debit order be on the 20th, that was not done, I went to East Rand mall Telkom store and I was referred to Greenstone where I opened the account. 3. I went to Greenstone and that's where I made the biggest mistake of note when I took up 2 more contracts with them, my problem started when I took out a 20 gig Wi-Fi router which only lasts me less than a week, which I find very ridiculous since my Vodacom 1 gig contract lasts me almost 2 weeks, I use the same apps what’s special about the 20 Gig that it only lasts less than a week

I called the call centre and I was told to go to the store which I did not understand why I could not be assisted telephonically, I refused and insisted that they assisted me. I asked the consultant to tell me how that is possible and if it makes logical sense and am yet to get an answer. the consultant kept confirming with someone else everything that I asked from him until I asked how long he's been with the company and he asked me what that has to do with everything (customer service failure right there). I then asked to speak to the team leader and I was told team leaders from Telkom don't take calls and I should leave my details, I asked the consultant to repeat himself for record purposes as I was recording the conversation and he confidently repeated the same. Hours later I was called by someone who claimed to be a manager and I wondered how he got that position when he didn't know the difference between GB and MB. He asked me to go through my data usage and where it said MB and there was a comma said I should ignore MB and just know that its GB which was the most senseless thing I have ever heard. I still never got assistance and decided to go to Greenstone store, again I was met with very unhelpful consultants, spent over 2 hours in the store, I was told to wait for the manager whom I never saw until I left because he was sitting in his office while I waited. before leaving I asked for their details and told them I would lay a complaint, they refused.

Today I spoke to a call centre consultant as I needed a break down of the amount debited for this month because my statement are being sent to an address I used 10 years ago. Once again I was met with a consultant who kept placing me on hold for no reason as I assume if she knew her job, she told me the amounts debited on my other old contract are pro-rata amounts, I asked her how many months do they pro-rata because it does not make sense to pro rata an old contract, she once again placed me on hold, I waited and waited and waited until I was I was transferred to the service rating system and the call disconnected.

Telkom has the most *********** employees and that is from branch level to call centre level, I would never ever recommend this company to anyone, their service is appalling and has really left a bad taste in my mouth.