Appalling service

After 19 emails and a recording from 6 April that stated my 10mbps line will be completed within a day or two. Below is a copy of email 19. Do you want to tell me that there is no more 10MBPS lines!? My 2 children Gr10 and 12 cannot work on a 4mbps line both at the same time. I have with you for over 23 years.

Dear Telkom Customer,

Thank you for your e-mail, content is noted.

We are sorry for the late response.

Kindly note that we only have 4mbps uncapped available, we do not have a faster speed.

We apologize for any inconvenience caused.

Kind Regards, 10213 Senior Associate : Nonfiso Jingela Customer Value Management