Appalling Service delivery

I sent Telkom an e-mail to Telkom on the 9th of January 2018 giving notice to cancel my service on my previous land line reason be that I am relocating / moving and will not use the service anymore. This line is up to today the 20th om April still not cancelled. I have done a follow up on the 28 of February 2018, 5th of March 2018, I have visited the Telkom office at the Mall of South on 4 occasions already and brought this to their attention as well. They apparently did send the documentation to the cancelations department but still no reaction from them, no response on any mails, no calls nothing. This is just a brief background on my previous landline. I app**** for a new landline at the new property on the 21st of February 2018 and the line was only installed on 13th of April after I had to follow up on 4 occasions. Guess what; the service on this new line has been suspended today the 20th of April because I did not pay the account on the previous line. Belief me it is very difficult not to lose my cool at this stage. I am asking you now, how can they suspend the service on the new line because someone somewhere in Telkom did not do his/hers work. I have asked and asked and asked and asked for the service on the previous line to be cancelled, they are just ignoring me and now after I’ve been battling for almost 2 months for a new line, suspend the dam thing because they are not doing their work.

Can someone please get back to me as a matter of urgency on this as I don’t know what to do to get some service form this useless company. I am working from my home and Telkom is costing me a lot of money due to no service delivery. I unfortunately need a land line and Telkom is unfortunately the only company who can assist me with this, this is why the service is so appalling as they’ve got no competition in the market.