Appalling Service Delivery

<p>Wow.<br />I app**** for a SIM port instore on January 5th 2017 at the Telkom Mobile Cavendish branch. I was promised porting will be processed within 72hours.</p> <p>It is January 10th now however no porting has been processed.</p> <p>I contacted Telkom Mobile via chat about 20mins ago and I need this looked into.<br />My ID Number is: ********** 257088<br />I was assisted by Thulani Nyoni and his service delivery was appalling.</p> <p>He said my SIM port was cancelled and could not tell me why however no attempts, beyond looking at notes, were made to find out why. He ignored my repetitive demand to know why and delegated steps I need to perform. At this point I still did not receive an apology about the cancellation and about receiving no communication from Telkom Mobile about my SIM Port being cancelled.</p> <p>He apologized after I addressed how unapologetic he was about the issue etc but still did not answer any of my questions listed above.</p> <p>I then addressed that but his response was only to tell me that I must call if I want further assistance.</p> <p>I then asked why I am not getting a call after all of this but instead am told to call A NUMBER for further assistance. He then just rep**** with the Telkom chat goodbye message and then ended the chat.</p> <p>I have no screenshots to send because he ended the chat so quickly/before I could take them. I need this chat to be traced and looked into. Let me know everything you need from me in order to find it ..</p> <p> </p> <p>This is whole experience is so ridiculous and quite unacceptable. How can I even be okay to Port my SIM to Telkom Mobile, a company that clearly does not care about their customers?<br />Why would I enter a cellular relationship only to receive such ******* and disappointing service regularly?</p> <p>I am so disappointed.</p>