Appalling service

Telkom your service is beyond appalling! I purchased R350 airtime from my capitec banking app on Thursday the 30th of April only to be told there is a problem with Capitec and Telkom. Until today May the 5th I am still yet to receive above mentioned airtime. I have spent an absurd amount of time on the phone between capitec and Telkom with absolutely no resolution. It does not take a week to load one transaction, the time frame is beyond absurd. Telkom your service has been questionable at best. The service I have recieved is appalling!