Appalling service

I have been a client with Telkom for over 10 years and have tried to always make payments timeously. Recently I took out a new contract with Cell Direct and the consultant changed my debit order and from here, all the drama began. My debit order was returned as unpaid and the next day I paid my account in full, 2 months later I received an email from Telkom stipulating that my account would be suspended and when I called I was advised to pay an amount of R210 of which I did and was advised my account would be reinstated the next day of which it never happened. I purchased airtime and data and when I complained to Telkom and asked to speak to the manager, nothing was done to this day

Telkom your service is appalling and if truth be told I don’t think I would want to renew my contracts when it ends as when we as customers have issues you do nothing about it, yet when payments are required you expect full payment

I have had a problem with my data for over a year and it’s still hasn’t been resolved too