Appalling service by Telkom.

After a 10 day ordeal trying to get some response from Telkom, I have finally given up. My internet started giving problems last Tuesday (3rd November). I thought I would leave it a while and see if it would come right, but by the next day, and as my business is totally reliant on internet, I reported the fault and the fact that my landline was crackling very badly and barely usable. The very next day, the technician arrived, spent time here and said it was something to do with a cable connection which he had now rectified. The landline still had a slight crackle but was much better, and the internet was working. Within a few hours, however, the same issues started again and my landline ceased to work. I again reported the fault. Nothing. I then started sending messages on social media, and when I did not get the bot, I got a nondescript answer which was of no assistance. On Tuesday the 10th, the technician, who had attended the fault originally, called me and said it was a cable issue and nothing to do with him. There was no contact information for cabling and he did not know when it would be attended to. In the meanwhile, I had lost about $250 worth of work through an inability to operate my business. I began a series of messages on the Telkom Facebook platform, and I got a standard answer telling me that someone would contact me and Telkom was working on it. To date (14/11/2020), the situation remains the same. No communication, no action and no stable internet. My losses are now in the region of $500 and my business has been closed indefinitely until this is sorted. We have no fibre or LTE here so looking at wireless, but this will take another week. I will be contacting the accounts department to withdraw all invoices for this month in lieu of lost income and inconvenience. Telkom's lack of interest in customers is well documented, but the first time for me. I am appalled by this poor service but mainly by the total disdain shown by this company for a lifelong customer.