Appalling service, bad attitude, breach of contract

I am utterly disgusted with the poor service that has been received from Telkom itself as well as the staff members that were on duty at the Pavilion branch on Sunday the 8th of October .

First and foremost, I had logged a fault with Telkom on the 18th of September, explaining that our fixed line had been snapped due to the bad weather and that there is live, exposed wire which needs immediate attention as this is hazardous. It has still not been repaired which makes it obvious that Telkom does not care about whether harm comes to their customers.

We currently have 4mb uncapped adsl which is heavily re**** upon. Already thousands of rands have been spent on data as well minutes(majority of which has been wasted trying to resolve this issue).

After waiting in a line for over an hour, I was assigned to an extremely rude sales agent. The only thing that she was willing to assist with was to escalate the issue which was not even done as she had refused to provide a reference number for it. I had asked for more data (which is owed to me) to be transferred onto the integrated sim as 1gig is a joke! She refused this request as well. Everything that I had asked, was returned with a rude laugh and refusal to help. Other staff members had also refused to help and were not afraid to say it out loud. This was very belittling as they had all been laughing as well.

After spending over 2 hours in the store( a complete waste of time as usual), we had decided to leave. Before exiting, we had spotted the instore tech who had previously approached me very rudely. We had asked if it was possible to repair the issue ourselves as we are desperate to get the internet working. He said that he would be able to assist by contacting openserve. He proceeded to take my cellphone from my hand and insert his number whilst making a very sly remark to my father . I contacted him the next day about the issue which was not seen to at all which made his intentions to help seems as though he had other motives. After questioning him, I received a very rude screenshot from him. Seems like the Pav store staff members are all rude and arrogant. The screenshot has been attached.

The fault with the line has been escalated 4 times already.

Will I ever receive any assistance? And to be called absolutely nasty words above all the nonsense that I have already had to deal with is appalling !!!!!!!