APPALLING SERVICE!!!!!

Appalling service from Telkom

I’ve had an LTE contract with Telkom from 2019. Kept my monthly payments up to date. When I changed banks I contacted the customer care centre mid January 2021 to let them know as such and asked to keep my debit date as is; the 1st of each month. I was advised that since it was late in that month, I’d have to deposit the money into Telkom’s bank account or have Telkom debit from my old account for the last time (this would be payment for the month of February). The agent further told me that they would then start debiting from my new account from the 1st of March 2021. I then deposited my monthly installment for February into Telkom’s account timeously. However, on the 1st of March Telkom didn’t debit my account as arranged for reasons I do not know and I had made provision for this particular debit. As a person that has been impacted financially by the pandemic, we’ve had salary cuts from work and sometimes no salaries at all. So when Telkom debited my account on the 6th March there were insufficient funds in my account (some bank charges had gone through). I only realized that all this had happened when I was in hospital on the 17th March. Since then,Telkom has been debiting my account on the 15th, 20th, 25th and 30th of each month to date. With each attempt, I’m incurring bank charges (which I honestly cannot afford because every cent I get matters and I’m on maternity leave). In the month of May alone, they’ve attempted debiting 6 times as of today (26 May 2021).

I called the contact center on the 21st May (*** ) to try get a resolution to this matter and cancel this service which is not serving me AT ALL!!! A call was logged as I had wanted to make an arrangement to pay off what I owe and sever ties with Telkom. I was told I would get a response in 3 working days (which have come and gone) without any feedback. In the meantime I’m incurring bank charges as this week again they debited my account. This is truly unfair as I’ve made all the necessary arrangements to uphold my end of the contract, yet I find myself *****ed over because of an error by Telkom. I CANNOT afford to pay all the bank charges and this service provider all at once. Totally **** service!!!