Appalling service at the Vangate branch

So I went to the Vangate mall Telkom branch to do a sim swap on the 21st of January. I arrived there at 12:10PM. Waited outside in a queue to get assistance and only got inside at 12:45PM. I told the lady what I needed, she told me my number is not active therefore I need to call the call centre on Monday and come back as they are closed. I decided to call the call center myself and they unsuspended the number immediately this took less than a minute, the consultant assisted someone else even though I asked her to give me a minute as i thought she would first call the call centre to verify if they were closed or not. I waited for almost 45 minutes to be helped, whilst waiting I asked another consultant(Alvina) to help me she stated no she cant help me with a sim swap however within 2 minutes Alvina helped another customer with a sim swap and took another customer and did a sim swap! I was still standing at the counter waiting for assistance. The initial lady finished with the customer, kept me there for at least 30 Minutes. My POA was not requested neither did she ask for my fingerprint. She then told me she's gonna link the sim to my number at 2.30PM as she has written down the ICC number, apparently she couldn't do it at that time, up until now whilst sending this email my sim is not activate.

I rang the call centre on the 22nd of Jan to check if the sim card has been linked to my number, they asked for the Icc no *** and confirmed the sim hasn't been linked and they cant do it. I need to go to the branch again.

I then called the Vangate branch and ironically spoke to Alvina who declined to help me yesterday. She remembers me and cant answer why she didn't help me when I asked her to help me as I was there for 2 hours but helped 2 customers with sim swaps whilst I was standing there. She is now telling me I can come straight to her to do another sim swap as the lady that helped me yesterday is off today. I asked for the manager, she told me Fuad is off today. She basically told me to come again to do another sim swap.

I asked her who is gonna pay for my petrol because Im not at fault, she just said sorry. I asked her to activate the sim or link my number, she said she cant because she needs my fingerprint, I asked her why because my finger wasn't requested yesterday then kept quiet.

Im running with this as this is not the first time Telkom has let me down. 3 months ago I was **********ly upgraded and ended cancelling the contract, now this?

I want compensation for petrol as I have to drive to the mall again which is a 40 km round trip. 2 I want compensation for the inconvenience. I wont let this one slide like the other one.