Appalling service at Telkom

<p>I have had intermittent issues with my ADSL for going on TWO YEARS! I have had various technicians out to try and sort it out. It works for a while and then it stops. On weekends, it is virtually unusable. I am working on an extensive online project, which is coming grinding to a halt. The whole thing is costing me time and money. For the last few months it got worse and worse and nobody could come and see to it, due to "everybody" being on strike, according to the people at the Telkom shop. </p> <p>A few weeks agao, a technician came around and told me that it was a fault with the cable. He was extremely helpful, but was unable to help, due to not being in the cable division. The whole thing started again, as it was then referred to the cable division. The fault was escalated and I contacted a woman called Jeanette, who has been very helpful in terms of returning my calls, but it seems she does not have that much say in who fixes what. </p> <p>It is now over 2 WEEKS since I've had ADSL! This is completely unacceptable. Telkom is continually advertising new products, but cannot service their existing clients. I am at the end of my tether and really want to cancel my contract altogether, but it seems that there are few other options at this stage. I live in a dip and am unsure as to whether an LTE connection would work.</p> <p>I have been informed that they are putting fibre optic cable on the OTHER SIDE OF MY ROAD. If Telkom was interested in my ONGOING problem, they would see to it that fibre was installed in my home. It is abundantly clear that they couldnt care less. </p> <p>For now, I just want somebody to sort this out for once and for all. </p>