APPALLING SERVICE AS USUAL

Absolutely appalling service. Cannot view my invoices sent by SMS because I do not have the MMS settings. Phoned yesterday and after holding for some time I was helped. The lady asked the relevant questions and said she will send the MMS settings. Well, still waiting. Trying to get hold of Telkom once again. Been holding for minutes, someone answered and then transferred me again. Still holding. Appalling to say the least. How difficult can it be to send the MMS settings in order to view the invoices?