Appalling service and ****************!

Hellopeter

MENU

Appalling service and ****************!

A review of Telkom by Lakin26 on 28 Oct 2017

Like Share Comment Report Supercharge Convert

Appalling service and ****************!

I opted in for a router over the fone in July. First week in August, I received the router. A few days later another one was delivered. I foned Customer Services, they said they will fone me back. A few days later I foned again, they said they will fone me back in 3 working days. 5 days later I fone them, they claim they foned me but did not. They said they couldn't help me i must fone the billing department. I foned the billing department, they took my details to collect the extra device but it did not happen. I fone again, my log has been closed. They reopen it and said someone will fone me to confirm the pick up date. I waited another week. I foned again. They person I spoke to then told me that i can take the device to a Telkom branch with my reference number then i will get proof of submission there which i will need to sent to billing department for them to reimburse me for the 2 months they have been charging me for the device. I asked this man if he is sure that they will be able to assist me at the branch because I have to travel far to a branch, he assured me they will. Today I make it to the Telkom branch after almost 3 months of struggling over the fone, just for the branch to tell me that they are unable to assist me. I asked the consultant to put me through to customer care once again. I speak to a lady who is telling me to convey a message to the consultant. I asked her to speak to the consultant because im the customer. After the consultant explains their procedures to her, he hands tge fone back to me. The lady then wants to know which company gave me tbe device. I asked her how many Telkoms are there? Doesn't she have access to that information? She then wanted to give me another number to fone for a collection, the company she "thinks" it could be. I asked her what if its not the company because i obviously have no idea. Then she took my number and emailed it to this company who will contact me whenever. I'm livid! How long am i going to sit with this thing? How long am i going to be charged for it and when will i get my money back? I have been struggling since 13th Aug.

Official private business reply

Hi Lakin,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Mobile Team. Your reference number is AI ********** . We apologise for any inconvenience caused.

Kind regards, Ilhaam Telkom Social Media

Lakin26:

Good day Ilhaam. By when will they contact me? I have BEEN waiting. This is the 3rd month. It's really ridiculous.

Lakin26:

I'm still waiting on a response