Appalling service and breach of contract

<p>I went into Telkom in August 2016 and spoke to them about cancelling my account, I also spoke to someone from head office regarding this, then in September 2016 I I instructed them to cancel my account. I filled in all necessary paper work and I emailed them to ensure this would be done. It was not. I then went back into Telkom and filled the forms in again in October, November and December as my account had not been cancelled. I paid over R3000 in December to try and sort this out. This is ridiculous as I asked for my contract to be cancelled and this was not done! I put the fibre line in for a trial and at the end of august said trial ended, and I no longer wanted the service. I was then told I would have to pay for a month of fibre. I have to keep paying for a service I do not want or have. I refuse to pay another amount and want to be refunded as I followed all steps required of me. This is the worst service I have ever received from a service provider and I am tired of being given the run around from Telkom!!!</p>