Appalling service and bad attitude

This is just to confirm what i said on my previous report about Telkom not caring about their customers. <br> <br> It's been a month now and all i've ever received was \Your query has been escalated\" and given a ref number SM195890. <br> <br> I was sent an email by an Ops manager (Nawaaz), i'm not even sure why he was asking me questions if he was not going to be helpful at all. <br> <br> To say the least, i'm utterly disgusted with your service.<br> <br> FYI: I'M GOING TO STOP YOUR FUTURE DEBITS IF THIS IS NOT FIXED BY END OF MARCH. I CANNOT BE PAYING FOR SERVICES THAT I'M NOT GETTING. "