MB
Marc B
1 reviews | Active since Mar 2014
04 May 2017, 20:23
Appalling service again
<p>Once again i am appalled by Telkom's service. i complained in March re their poor and disingenuous service and once again withinin a week of finally being resolved; my telephone has gone down. i am a medical doctor and once again have had no service for more than a week. Despite many call to them and promsies of repiar and that it would be elevated; again no one has responded. i am deeply concerned by this poor and uncaring attitude. </p> <p> </p>
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Replies (3)
Telkom's replyOfficial
05 May 2017, 11:13Hi Blockers1,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply05 May 2017, 11:13
Official
Hi Blockers1,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
MB
Marc B's updateReviewer Update
05 May 2017, 20:51Good evening Launa
I phoned again this am and was given an escalation ref ie 980063. The previous three calls where they said there would be an escalation did not provide a ref number. Again i told them i am a medlca doctor and its now over 12 hours sicne the escalation and no improvement. Your resposne is unhelpful as i would have expected feedback alraedy not a general resposne.
this is just poor and unhelpful service
MB
Marc B's update05 May 2017, 20:51
Reviewer Update
Good evening Launa
I phoned again this am and was given an escalation ref ie 980063. The previous three calls where they said there would be an escalation did not provide a ref number. Again i told them i am a medlca doctor and its now over 12 hours sicne the escalation and no improvement. Your resposne is unhelpful as i would have expected feedback alraedy not a general resposne.
this is just poor and unhelpful service
MB
Marc B's updateReviewer Update
09 May 2017, 07:44it is now 12 days since reporting the second fault of no service to Telkom
once again despite promsies of escalation and that i am a medical doctor requirning the service; Telkom have not made any attempt to contact me to rersolve the problem. This poor service has prjudiced my ability to deal appropriatelly with patients and potentially may lead to harms. I am appalled by Telkom's complete lack of integrity in this regard.
MB
Marc B's update09 May 2017, 07:44
Reviewer Update
it is now 12 days since reporting the second fault of no service to Telkom
once again despite promsies of escalation and that i am a medical doctor requirning the service; Telkom have not made any attempt to contact me to rersolve the problem. This poor service has prjudiced my ability to deal appropriatelly with patients and potentially may lead to harms. I am appalled by Telkom's complete lack of integrity in this regard.