appalling service

I have logged 2 faults on the o so helpful track ur faults system since ***5 no one has even attempted to assist on our call. I am told that it was attended to on *** .... guess what ??? Nothing has happened , I just called 10210 now & once again I receive another *** and still no joy.<br> <br> My mom is a 71 year old pensioner who lives alone & her only form of communication is with her landline but how can she when we receive no assistance from the service provider.