Appalling Service

We app**** for a Telkom line in May at one of your service centres at the Bluff. We were informed that it would take 21days for the installation to be done. 3 weeks later I call your call centre and I am informed that there is no order on your system. They create a new order(order number ***a) and again we have to wait another 21days. Eventually on the 28/07/2015 your techie arrives and gave us vague feedback and said that he would be back the next day. I then called you call centre, I have never in my life come across such appalling service, from a customer service perspective, your call centre is useless and your staff is rude and have no respect for your customers. I spoke to a Carol who just put her headset down and continued chatting to her friends until I dropped the call. Then I spoke to a Glen, who in my opinion, shouldn't be speaking to any of your customers(escalation ref 716320). I then spoke to a Manager by the name of Ricardo who couldn't care less about my frustration and handed me over to Meshay, a very polite lady who told me my issue would be resolved by Friday(31/07/2015). I'm still waiting.... Pointless calling your call centre now..