Appalling service

It's so funny how if you should reverse a debit order now from telkom, someone will call you in minutes asking for the money. But if you log a complaint nobody calls you back. I've been trying to upgrade my second mobile number since 21st Jan 2022. Did the entire application and was told it would take 7-10 days to be delivered. I called on the 9th day and they told me they had nothing on the system. Had to redo the entire application, Ayanda says she has a system problem and will call me back in 5 minutes...that was on the 2nd of February and Ayanda still hasn't called me back..Went to Telkom store in Tyger Valley mall on 8th Feb, where Maurice told me they cannot continue with the application because Ayanda has placed an order and it's blocking the application now. He emailed Ayanda but I'm still waiting for feedback. I work in a customer service environment but never in my entire life have I received such disgusting service. The Fact that Telkom does not respond to any of these complaints on hello peter says alot!!! *** I doubt anybody would even call me.