Appalling Service

Telkom online service is absolutely disgusting.i took out a contract with them online and after more then two weeks i have finally received my device.its been more then three days since and my sim card is still not activated,i call them hold for more the 15minz only to get put through every department there and still no one can help me. i was told on monday by (NONHLANHLA) my sim would be activated yesterday 10:00am and nothing. i had to call back holding for 33minz and finally spoke to a lady (NOMBUSO MKIZE)who said my sim would be activated by end of business and still nothing.This is pathetic service.i have asked to speak to the manager and was told he would call me back and yet im still waiting.this is ****ing ridiculous and i am not sitting by any longer. i will escalate this problem further as clearly TELKOM DIRECT cannot assist me.