Appalling Service!!!!

Since the 05/03/15 I have been sending e-mails to Fusi Nhlapo, Billing Disputes and Given Chabangu regarding the cancellation of my line and debit order. Billing disputes department has not bothered to respond to my complaint. It is sad that Telkom treats their customers is such a poor manner. My bank account has been debited for the past two months even after cancelling this service. It is obvious that Telkom is debiting my account *******ly. What kind of service are you providing to us as customers? Is this how all your customers are treated? Phoning your call centre is a joke. ALL my correspondence is in writing. It is way over a month and this issue is still not resolved. No response either on e-mail or phone.