APPALLING SERVICE

<p>On the 13/07/2017 I placed an order for a mobile phone online, the first payment was debited from my account on the 18/07/2017. 3 weeks later and I still have not received my order. I have made numerous calls to their call centre and each time I call I have to go through the same story with whichever agent gets my call I am then put on hold for a very long time while they figure out whats going on only to be promised a call back. No call has ever been received from any of the agents! I than have to call again and go to the same process, I have been given 3 different order numbers to follow up (MYSELF) on order with courier company (Courier-It), each of the order numbers have not been picked up by the courier company on their system. I was shocked when one of their agents (Rithabile) told me that they do not have a follow-up department! So they make promises, assure people and no one bothers to see it through. On the 27/07/2017 I called (no guesses there) and was told that my order had been sent back by the courier company because they apparently could not get hold of me on my mobile yet I have made several requests to the call centre not to be contacted on my mobile because it was lost, I left my landline number which I could be reached on countless times!! There are no excuses. How they are in business is beyond me!</p>