Appalling service

<p>Two weeks ago I complained about the terrible service received from Telkom. I received a response with a reference number and received a call from someone dealing with my query on 13 April 2017. He said that he would give me a call after the Easter weekend with a response to my initial query. The reference number provided was ********** 9. I have still not received any feedback since that call and the debit order(for the incorrect amount) is due to be collected at the end of this week. I am fed up and calling doesn't help either. I called wanting to speak to Shanil(the person who called me) and was told I got through to the Durban call centre and he is in Johannesburg. I called Johannesburg and was told that he is not there but is actually in Durban. I don't have hours every day to be passed from pillar to post to deal with two issues caused by Telkom. It is ***** to add an order/device in my name that I did not request. And I am now being charged for the device as well. I want this matter to be dealt with!</p>