Appalling service

<p>I was supposed to have a line installed on Friday the 7th. I phoned on the 6th to confirm as i had to take leave for the day. On the 7th, i phoned again as it got later and was promised that someone will install the line. Nobody came. No explanation, no apology. I wasted the whole day. I tried to phone, but was sent from 1 consultant to the other with no answers. Phoned today, to find out what happed. All i got was, the manager is in a meeting and the technician should have phoned you on Friday. Then she set up another date for installation as if i am supposed to take another leave day. I can't find a way to esculate this.</p>