APPALLING SERVICE

<p>We app**** online for a promo of a 10mg uncapped adsl line for 799! We received a text msg for the vetting which was approved. We called 5days later to check how far the order is, after holding for 45 minutes we get told "sorry, there is no record of your application", and the lady puts the phone down in our ear! So, we apply online again, receive a text message saying the vetting was approved, phone telkom a couple days later, same story, no sign of your application, the phone call gets cut, but she phoned back and assisted us over the phone, she did the application over the phone and assured it was now on the system and that a technician would assist within 21 working days. So we phone a few days later, SAME STORY! MISSING APPLICATION. so we do it over the phone again, and she says there's a error with my husband's bank account on her system and that she has logged a fault on her side for someone to rectify this issue. And she cuts the call! We have still not heard anything. My husband received a call from telkom today, telkom says he wants to do the application as he saw we app**** online and would like to confirm details, so my husband asks him a few questions and he also PUTS THE PHONE DOWN IN OUR EAR!!!! It's been 3 weeks of a struggle to get this service in our house, if the service is this poor prior to installation, I would hate to know what the service is like when we have the service, if that's ever going to happen. Totally appalled!</p>