Appalling Service
<p>We have been trying now for months to sort out our ADSL line. Every SINGLE time we go into the telkom store they are offline.</p> <p> </p> <p>The one day they came on line we asked for line installation and that was sorted and the debit order was put on our account. Not only did they deduct too much, now our line has been cut because we "haven't paid"!</p> <p> </p> <p>Please tell me how we haven't paid if the amount comes off as a debit order??</p> <p> </p> <p>My partner has been in store on the store phone for 45minutes when we was cut off and had to start the calling process all over again.</p> <p> </p> <p>Sis Telkom, I'm disgusted at your service!</p>
After holding on for an hour and a half and beibpassed on from one person who knows nothing, to the next, he has left the store and gone home.
We are at wits end we have called, emailed, tweeted gone in store and NOTHING HELPS!!!!!
After holding on for an hour and a half and beibpassed on from one person who knows nothing, to the next, he has left the store and gone home.
We are at wits end we have called, emailed, tweeted gone in store and NOTHING HELPS!!!!!
Good day
Thank you for making contact with us. Please also send us a private reply or e-mail with your ID number for our team to assist.
E-mail address: hp@telkom.co.za
Subject line: AI***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day
Thank you for making contact with us. Please also send us a private reply or e-mail with your ID number for our team to assist.
E-mail address: hp@telkom.co.za
Subject line: AI***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
***
***