Appalling Service

I sent a call back on your site, as I wanted to apply for the R 599 telkom line all inclusive deal, a gentleman contacted me, told me we were going to do a verbal contract, I gave him all my info, and never heard from anyone again, a couple of days later I followed up on this application, I was told my details were not on the system, I asked to speak to a manager as I was very concerned as I was not sure who I had given all my details to them, she assured me that the department that called me, does not work on the online system, and that my application was probably still being processed, and that I should wait a couple of days, I did this and called back, the gentleman once again told me that no application had been made, I told him the whole story and complained that I was being sent from pillar to post. He then told me that my application had been declined - so he went from not having an application to it being declined. I then went into the Cresta Store and explained my situation, I offered to pay the 12 month contract upfront to which I was told I could not do. I am baffled by this, as I am paying for the service upfront, there is no risk at all, lost for words!!!!!!