Appalling service
<p>I thought that I would endure the inconvenience for another two month and hope that the matter would sort it’s self out,</p> <p>But lo and behold, on Friday my data was up again. Now I cannot fathom how I could consume 5 GIG of data in 10 days when there in nobody at home and we only have two cell phones connected to Wi-Fi. I have made umpteen request for clarification and to date nobody has even bothered to revert back to me. sent e-mails ********** ********** ********** ********** ********** Requested data usage report, all is says... Internet..... requested cancellation.... still waiting... now third month. I sure there are better ways to make money than ***** from "your" clientelle????</p>
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
Hi Nalem,
As both case numbers and incident refs provided, you were given feedback that no unusual/unfair data usage was found on your Telkom Mobile number. An email was also sent to you on 10 October 2016.
Note that data is not determined by amount of time spent on the connection but the amount od data download/uploaded in a data session. Please reply to the email with out standing issues.
Regards,
Joshua
Telkom Social Media Team
Best regards,
Hi Nalem,
As both case numbers and incident refs provided, you were given feedback that no unusual/unfair data usage was found on your Telkom Mobile number. An email was also sent to you on 10 October 2016.
Note that data is not determined by amount of time spent on the connection but the amount od data download/uploaded in a data session. Please reply to the email with out standing issues.
Regards,
Joshua
Telkom Social Media Team
Best regards,
Wow, a response... please have the decency to call me and not try and save face on hello peter.
I receive a data usage report in a format that I could not open and requested a resend, which I receved but your report failed to answer the usage, it only indicated "Internet" at very strange times and very excessive, no concrete evidence. no explanation on how I could consume 5 gigs in ten days and now a further 5 gig in 12 days... nobody at home, we don't download or upload. I requested cancellation of the "new" contract the very first month and..... no response.
Wow, a response... please have the decency to call me and not try and save face on hello peter.
I receive a data usage report in a format that I could not open and requested a resend, which I receved but your report failed to answer the usage, it only indicated "Internet" at very strange times and very excessive, no concrete evidence. no explanation on how I could consume 5 gigs in ten days and now a further 5 gig in 12 days... nobody at home, we don't download or upload. I requested cancellation of the "new" contract the very first month and..... no response.