Appalling Service

<p>Called in three days ago requesting for a "promise to pay" or at least make telkom aware that my salary date has changed and that I can only make a payment this Friday 18/11/2016. Received a text yesterday 14/11/2016 to say my line will be barred within 48 hours unless I make the payment. Called telkom back today requesting to speak to a manager but the agent assured me her manager Apiwe will call me back. 5 hours later I had to call back and do Apiwe's job for her which was to call me as promised. The manager Apiwe told me that as I've already received the line bar text my phone will unfortunately be barred unless I obviously make payment. I told her that I am more than willing to make a double payment on Friday if needs be but just wanted someone to assist me. Fact of the matter is,my line is now going to be barred because the agents at telkom were too *********** to get my query resolved as this could've been prevented and I could've perhaps borrowed the money or they could've made me aware when I called the first time,instead the agent kept me on hold for a long while and dropped the line. Today I get told it's system generated that the line will be barred and that there's nothing they can do for me and that I must either pay or my line gets barred. Appalling Service from telkom and it's contact centre agents,worst ever service. </p>