Appalling service
<p>Firstly I was over charged on 2 of my invoices and now I call the customer service to ask them to load 2gigs of data they add a spending limit of the correct amount then they only load 1gig...I'm human so I understand that it could be human error So I call in 2 minutes after that to sort this out the guy says he can't do anything on his side but will ask the guy who loaded my data to give me a call....I waited all day for that call.i then call them again this morning im given the same story and I am STILL WAITING....my patience has worn off you effed me up and I must wait for days on end for you to sort me out what ever happened to customer service?!? I'm so dissapointed in you guys!!!!</p>
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Telkom's replyOfficial
10 Oct 2016, 10:18We have tried contacting you telephonically with no luck.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is ***4.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Telkom's reply10 Oct 2016, 10:18
Official
We have tried contacting you telephonically with no luck.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is ***4.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,