sN
sarisha N
1 reviews | Active since Mar 2014
20 Sept 2016, 08:20
Appalling service
<p>Last week tuesday my land line just went dead along with my ADSL connection attempted to restart the router thinking it was just a break in the connection. This did not work on Wednesday a fault was logged it is almost a week now and no one has attended to the fault. I went to mall of africa to escalate i was assisted by a gentlemen who took my land line mu fault number and my cell number to contact me he then proceeded to the back and said his manager escalated me and will call me which the manager did not. We have had more problems with this line from the time of installation.</p> <p> </p> <p>I do not expect to be charged for the week this line ia not working! !!!!</p> <p> </p> <p> </p>
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Replies (3)0
Replies (3)
Telkom's replyOfficial
20 Sept 2016, 14:08Good day.
Sorry for the inconvenience caused in this matter. The fault is currently assigned to a technician but we have escalated it for urgency (ESC REF NO : 11022). Our consultants will be in touch with feedback.
Hello Peter interaction: AI***
Thank you for your patience thus far.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply20 Sept 2016, 14:08
Official
Good day.
Sorry for the inconvenience caused in this matter. The fault is currently assigned to a technician but we have escalated it for urgency (ESC REF NO : 11022). Our consultants will be in touch with feedback.
Hello Peter interaction: AI***
Thank you for your patience thus far.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
sN
sarisha N's updateReviewer Update
23 Sept 2016, 06:06Telkom you say that my call will be escalated i have yet to see a technician and telkom has the nerve to send me an sms and say i must pay R599 for the month its obvious the fact that the line was not working is not taken into consideration!!!
sN
sarisha N's update23 Sept 2016, 06:06
Reviewer Update
Telkom you say that my call will be escalated i have yet to see a technician and telkom has the nerve to send me an sms and say i must pay R599 for the month its obvious the fact that the line was not working is not taken into consideration!!!
sN
sarisha N's updateReviewer Update
23 Sept 2016, 06:09This has caused me untold problems i work from home and rely upon my land line and internt but this does not seem to phase Telkom!!!
sN
sarisha N's update23 Sept 2016, 06:09
Reviewer Update
This has caused me untold problems i work from home and rely upon my land line and internt but this does not seem to phase Telkom!!!