Appalling Service

<p>I have app**** for a device with Telkom, they have been taking me from pillar to post...the agent didnt even explain to me that they have to debit the money before sending out the phone to be delivered, i have been waiting for 2weeks now, i called Telkom lastweek wednseday and spoke to Patrick who advised that he will send a rewquest for the money to be debited in the next 48hours, nothing has happened and im here waiting for a new phone to be delvered but it seems like im not getting any luck. I try to contact their call centre however it takes an hour to get through. i really dont know if Telkom is able to manage thier customer service department. If they do not want to give me a phone rather advise than be quiet!!!!!!!</p>