Appalling service

As discussed please assist to find a tracking number for parcel for Mrs.Savathree Naidoo Her ID Number is – *** and cell number *** Parcel was supposed to be delivered to the address below 5 Highlands Ridge 12 Highlands Street Yeoville 2198 Please urgently assist. I eventually got my phone only in May this year. However the phone was given to me and I was told I would still keep the old contract which was a Prepaid one and I was happy with that. However I bought my airtime and it only worked for a while. It is now cut at the end of June and no one is able to help me and I have spoken to numerous people and it is still ongoing. The number that I have dialed is 1023 and many others. What do I now doe